Salesforce All You Need To Know About Salesforce Health Cloud

All You Need To Know About Salesforce Health Cloud


What is Salesforce Health Cloud?

Salesforce Health Cloud is a Web CRM system dedicated to healthcare professionals that manage the doctor-patient relationship and record management services.

Health Cloud provides 1-to-1 relationship management through a patient profile that integrates information from multiple data sources, including electronic medical records (EMRs), medical devices and wearables.

What are the Salesforce Health Cloud goals to achieve?

Salesforce Health Cloud is an online platform that offers an extensive(broad) mix of patient data views, communication tools, and real-time patient engagement functionality, with a focus on improving the doctor-patient relationship.

The Health Cloud web platform provides a 360 degree(complete) view of all the patient information.

With a few integrations, Salesforce allows patients to view their current health status, prescribed medications, appointments, and preferred communication methods. Not only this Health Cloud will also add data captured by various medical devices, such as glucose monitors, to patient records.

Salesforce identifies some of the complexities of the available systems of healthcare and then focused on developing more user-friendly and easy-to-use platform that will help physicians manage their patients records easily. Some of the important features that found quite useful by the health care providers are population segmentation and management, task management, collaborative care timelines and secure messaging. Providers can also assign tasks to members of their care groups and coordinate care through Health Cloud.

How Health Cloud focused on the patient?

Salesforce praised the unique patient engagement approach of its Health Cloud. Using Health Cloud, patients and health care providers will have access to private specialty communities in which they can communicate with other members.

Most of the today’s health record portals focus on providing data back to the patients. Salesforce is seemingly offering something slightly different from what is currently available. Due to its history with CRM systems, it has a great take at crafting its Health Cloud into a platform that will enhance the patient-doctor relationship.

Advantages or Features of Salesforce Health Cloud:

1. Complete Patient View:

It provides a complete view of the patient. That enables the health-care providers to have an easy access to the right patient information including current health status and medications, appointment history and communication preferences.

2. Smarter Patient Management:

Salesforce Health cloud provides smarter patient management to the healthcare providers. It allows them to :

  • Prioritize tasks across all their patient’s need.
  • Segment and manage the patient population.
  • Map personal and professional caregiver networks


It features patients’ real-time data on an everyday basis to provide a holistic view of the patients’ data and the most critical tasks associated with the patient. It helps healthcare providers to make care decisions and quick actions according to the patients’ need. Can also be able to send a single, secure and private message to the patient as a reminder of important appointments and check-ups.

3. Connected Patient Engagement:

Salesforce Health Cloud improves patient engagement by making healthcare information more accessible, improving workflows and care outcomes. Tasks that can be accomplished:

  • Seamless collaboration with care teams and patients.
  • Tasks assignments to caregiver networks.
  • Share secure messages to any device

Salesforce also announced to launch a new Health Cloud for payers which is expected to be available from October 2018. This will give a complete view of the members in a single dashboard.

Visit Scideas Solutions to know more about Salesforce services and it’s implementation benefits.

Image Source: MedGag

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