With Salesforce Service Cloud, your service agents can work from anywhere. Agents get better management options such as Web-based applications, mobile devices, and knowledge base. This also helps you cut costs on the number of agents hired for a single task of managing customer relations. Further, this boosts customer satisfaction as they can now get quicker resolutions to their queries.
One Console Application
With Service Cloud, you get the combined power of Email-to-Case, Live Messaging, and Live Agent- all this from one console application. This process is not just easy for your customers but also for your users.
Further, this can help you boost employee productivity, improve ROI, and deliver exceptional customer services with conversational messaging at a low-cost channel that your customers are already using. Your agents will get the right tools and intelligence to deliver personalized experiences.
Case tracking in Service Cloud helps you deliver faster case resolution. Also, you can use Service Cloud to track support issues. These cases can be customer questions or feedback. The open case implies as unresolved, while the closed case implies resolved. Further, support agents can deliver better services by reviewing access. Sales reps can use cases to see how they affected the sales process as better customer interactions make your customers happy and content.
We hope that now you know about Service Cloud and its benefits. If you’re looking forward to Service Cloud implementation for your business, then we can help. Our team of Salesforce specialists has the right expertise and proven customer success that you need for your business. Get in touch with us so that we can discuss your business.